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Repair Process

Custom Auto Body of North Canton follows the Six Point Gold Standard of Care with every customer. Quality and consistency are an important part of our standards of practice at Custom Auto Body. Our customers are the number one priority and if they aren't happy with the repair process then we haven't done our job.

We Are Your Ohio Collision Repair Experts!

That's why we developed a series of standard operating practices to regulate every job that comes through the door: whether it is a simple fender bender repair, rust repair or total auto collision repair: every car goes through the same process. Our Six Point Gold Standard of Care is just one of the ways we are different from the competition.
Repair Process
Repair Process

Our Six Point Gold Standard of Care promises:

To offer knowledgeable, friendly services from the first phone call throughout the entire repair process.
To provide fair and accurate FREE estimates of the repair work, parts and service needed.
To work directly with the insurance companies to ensure the estimate and repair are handled correctly and completely so that the customer doesn't have to worry about receiving the appropriate insurance settlements.
To use only quality parts, paint and materials for every auto body repair and painting project.
To communicate with our customers throughout the auto body repair process, keeping them informed, so they are aware of the status of their auto collision repair from beginning to end.
To inspect each and every car three times before delivering to the customer to ensure the auto repair or body work has been completed satisfactorily.
Ask about our Custom Auto Body's Limited Lifetime Warranty

Part of providing Gold Standard Care requires a series of protocols for the auto repair operations.

We have established:

  • Quality Control Forms
  • Paint Standard Operating Procedures
  • Insurance Standard Operating Procedures
  • Sales Standard Operating Procedures
  • Mobile Estimating Service
These SOPs (Standard Operating Procedures) standardize the experience that all our customers will enjoy. It raises the standard in the collision repair industry and keeps it high. We feel these are essential in providing Quality Service.

Custom Auto Body has earned the following certifications:

  • ASE Certified Technicians & Estimators
  • I-Car Certified Technicians
  • AMI Certified Estimators
Custom Auto Body uses high quality equipment, parts and materials for all of our auto collision repairs.

Our equipments includes:

  • Two (2) SprayBake Paint Booths
  • Two (2) SprayBake Prep Stations
  • One (1) AutoRobot Frame Machines
  • One (1) Car On liner Frame Machine
  • Truckin Revolt
  • Hunter Alignment Machine
  • Computerized Paint Mixing
Call or visit us today to learn more about how Custom Auto Body helps with auto body repair, fender repair, and rust repair.